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KOMU RESIDENT APP

Convenience in living with an easy-to-use Resident App

The Resident App named Komu app offers a complete solution for creating a world-class living experience. A modern mobile app designed for residents that puts all housing services directly in the resident's pocket!

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More than 30 players in the real estate sector rely on our services

Use the Resident App to improve access to services and enhance resident communication

All housing services easily in one place

With the Komu App, you can book shifts in common areas, such as sauna or laundry, open the front door, get customer service and contact the property manager or maintenance. Residents can find all the services related to their apartment in the easy-to-use Komu App.

Effective and real-time communication with residents

The Komu App features AI-enabled customer service, which can answer residents' questions and direct customer service resources to more critical tasks. From the app, residents can easily check up-to-the-minute information, as well as contact maintenance and customer service.

Digital is the default value for residents

Today's residents expect to be able to do all their business digitally. With the Komu App, residents can easily contact all those involved in their housing. For example, they can use the app to manage all their communications digitally, monitor their electricity and water consumption, and unlock their front door.

Check out the features of the Resident App here!

Bookings
All common areas in the building available for reservations!
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Customer Service
Chat for all resident communication!
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Home Consumption Data
Transparency on your energy consumption encourages green choices!
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Moving Assistant
No more moving day chaos! Critical moving tasks such as signing an electricity contract can be handled by a moving assistant!
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Satisfaction Surveys
Follow the development of resident satisfaction in real time!
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Moving Inspections
For the legal protection of tenants and landlords, a housing condition reporting tool!
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KOMUADMIN

Manage the content of the Komu App and monitor the development of resident satisfaction

A powerful management tool to help you with customer service and service management

Resident communication
Inspections of the dwelling
Maintenance requests
Contracts and much more!

Frequently asked questions

How can I get the Komu App for my building?
Simply contact us directly at roni@komuhomes.com and we will get back to you immediately with an offer.
How do I start using the app?
All we need to do is agree together on the purpose of the application, define the communication points and create the spaces to be reserved. We then take care of the rest.
How can the application be integrated with property management systems?
Our application can be directly integrated with your property management system, property management system or other CRM system.
Can the app be personalised to your brand?
You will be able to define colours for your app that match your brand and texts that support the development of your brand.
Can residents without a smartphone use the app's services?
Even if not all residents have a smartphone, that's OK. Services can still be used as normal.

Latest news on the Resident app

Here are some of our latest blogs and customer stories
February 14, 2024
2
min

Komu AI - AI-Driven Customer Service

Through Komu AI, residents receive comprehensive answers to their questions round the clock. The AI is capable of addressing specific queries related to individual apartments, such as checking the rent status. Residents can converse in their native language, ensuring the best possible service experience.
Read more->

Let's make living together better.

Because tenants deserve top-notch digital and user-friendly services.

Interested? Send us a message!

Call or send an email, let's together make your tenants' living experience first-class!

elmo@komuhomes.com
Otakaari 5 A,
02150 Espoo, Finland
help@komuhomes.com
+358 41 318 3397
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© Intu Enterprises Oy 2024

All shared spaces available on the booking calendar

Through the booking calendar, all the common areas of the building are available for residents to reserve. One-off bookings allow you to reserve spaces for an acute need - recurring bookings provide security, for example, in the form of a traditional Saturday night sauna shift.
All reservations can be paid directly through the app and doors open on time with lock integration. The sauna only heats up when the shift is booked. The heater integration takes care of that.
A tenant can book shared facilities in their own building in one place
The booking calendar shows availability in real time and reservations can be made at any time
The resident will be charged directly for the use of paid facilities at the time of booking
The booking calendar can always be tailored to the customer's needs
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Digital communication reaches residents

Simply writing a good message is not always enough - successful communication with residents also means that the message reaches them. As people increasingly move into the digital age, it is through digital channels that they are best reached.
The noticeboard in the resident app is an effective way to inform residents about current issues in your building.
Up-to-date announcements and events are displayed on the noticeboard
Residents get up-to-date information quickly
Thanks to digital communication with residents, property management no longer needs to distribute physical information to residents. This saves time, effort and money.
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Let a bot handle the communication for you

The Komu App allows residents to get customer service through an AI-powered bot. The availability of customer service is one of the biggest drivers of resident satisfaction, with up to 81% of customers wanting to try to solve a problem they are facing themselves before contacting customer service.
In rented accommodation, it can be difficult to know who to contact in the event of a breakdown. The contact section of the app provides easy assistance for residents in case of problems. Our bot can also provide intelligent suggestions for problems during the tenancy.
In the event of an emergency, such as an electrical fault or water damage, you will need acute assistance from the maintenance company. The contact details of the on-call service can be easily linked to the contact section.
Komu's AI helper helps with household chores around the clock
Automatic service requests, incident reports and feedback collection
Bot can provide intelligent solutions to common problems
If necessary, the bot will also open a conversation with the right person
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Komu app allows you to check your water, electricity and heat consumption in real time

It is important for Komu Homes to be involved in responding to global trends in sustainable development and thereby building a sustainable future.
In an apartment building, almost two-thirds of total electricity consumption is used for refrigeration, cooking, dishwashing and home electronics. The Komun App makes it easy for residents to reduce their daily consumption and be more ecological.
Residents can use the app to monitor their electricity, water and heat consumption
The app offers tips for a greener everyday life
Real-time information on your own consumption and its evolution and changes
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You can also open the door from your sofa

Access control is easily accessible as part of the resident application using the KomuDoor door phone. It is one of the most important security features in housing associations and KomuDoor is a cost-effective way to provide security and ease of living.
A mobile app connected to the door phone enables remote access control and allows residents to conveniently open doors without getting up from their sofa.
Opening the door from anywhere, anytime
Video call with a visitor
No cabling at all, resulting in significant savings in installation and management costs
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Moving Assistant to help you move in

In the Komu App, the resident gets help from the moment they move in. Forget the chaos of moving day when all the critical tasks associated with the move can be handled by a moving assistant!
The application can be used to manage, among other things:
Address change
Purchase of an electricity contract, home insurance and internet connection
Reservation of parking space
Reservation of sauna shifts
Booking of moving services
Key pick-up arrangements
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Track resident satisfaction in real time

The importance of a good resident experience is often overlooked, even though it is one of the most important factors in building a long-term relationship with a resident. By actively measuring resident satisfaction, it is possible to invest in the resident experience. It makes sense to monitor trends in resident satisfaction in good time so that pain points can be identified and addressed.
The Komu App automatically measures resident satisfaction and allows you to continuously monitor its evolution. The app can intelligently query satisfaction around individual service points.
Track the evolution of resident satisfaction
Spot changes in occupant satisfaction early
Satisfaction surveys are sent to residents automatically
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Bring the neighbourhood together

The Komu App makes it easy for neighbours to keep in touch and make new friends. It's been proven that the comfort of the tenants makes a difference to the length of the tenancy, which is why it's worth building a community where people feel comfortable!
On the community site, you can chat in private, organise events and find new friends that match your interests, among other things.
Meet new friends
Create a close-knit community for your building, where residents stay for a long time
Organise events for the whole neighbourhood and announce them easily by reaching out to everyone!
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Moving inspections ensure smooth moving

Building a good tenant experience starts as soon as a new tenant moves in. In Komu App, the new tenant fills in an inspection form at move-in to ensure that the apartment is in good condition. However, if there is something that needs to be fixed, the manager can quickly respond by reviewing the form.
It is also a good idea to involve the tenant who is moving out in the inspection of the property when they move out, so that the property remains in as good a condition as when they moved in.
In and out moving inspections
Notice changes in the condition of your home early and find the pain points
Surveys are sent to residents automatically
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