All services can be used normally, even if there is no application. You can contact your housing association or landlord to find out more about the possibilities, for example for apartment-specific answering machines or booking laundry and sauna shifts.

If your housing association wishes, we can provide a separate answer booklet to be installed in your apartment. Another option is to set a buzzer on your telephone number, so that you always receive a normal call when a visitor is at the door. Please note that there may be additional costs for out-of-app methods.

You can download the app directly from your phone's app store under the name Komu. You can download this from both the AppStore and the Google Play store. You can also download the app via this link: https://www.komuhomes.com/download-app

You can start by entering your phone number, then you will receive a 6-digit code via SMS to enter into the app. If you can immediately access the app after that, everything is fine. However, if the app asks you for a 12-character housing code, you'll probably find this in your SMS, email or on a piece of paper, and then you can type it into the app. If you can't find the apartment code, you can ask your landlord or landlady for it.

You can start by entering your phone number, then you will receive a 6-digit code via SMS to enter into the app. If you can immediately access the app after that, everything is fine. However, if the app asks for a 12-digit apartment code, and you want to join the same apartment as someone already in the apartment, you can find this 12-digit code in the app of a resident already using the app under "Residents". Alternatively, you can scan the QR code from the other resident's phone screen.

First of all, check if your application allows you to update to the new version. You can check this in the app store on your phone. If this doesn't help, try making a doorphone call with your phone's wi-fi turned off. If this doesn't help, test the doorphone again outside your property. Sometimes poor reception inside the property causes interference. If this still doesn't help, you can report this via your app under "Settings" and "Give feedback on the app". We will then try to fix the problem as soon as possible.

First of all, check if your application allows you to update to the new version. You can check this in the app store on your phone. If this doesn't help, try making a doorphone call with your phone's wi-fi turned off. If this doesn't help, test the doorphone again outside your property. Sometimes poor reception inside the property causes interference. If this still doesn't help, you can report this via your app under "Settings" and "Give feedback on the app". We will then try to fix the problem as soon as possible.

If your question is related to housing, you can contact the management or your landlord directly. However, if your question is related to the app or the doorbell, you can contact help@komuhomes.com.

The building management company has then chosen to use the app for purposes such as managing reservations, communication or other similar purposes. You can then download the Komu app from the app store on your phone and log in according to the instructions you receive.

Once you have signed the rental contract, you will shortly receive a message to activate the app. Once you have received this message, the application will be immediately ready for deployment.

The payment feature of the app is implemented using well-known and trusted service providers. However, if you are unable to pay for your reservations using a debit card, Apple Pay or Google Pay, you could ask your landlord or property manager for an alternative payment method.

If your app is not working correctly, you can contact Komu's customer service directly by leaving a message in the "Give feedback on the app" section or by sending an email to help@komuhomes.com.

There seems to have been a systems error. Please contact your landlord in this situation.

If you are unable to complete the form in time, please contact your landlord and ask for an extension.

You can then ignore the message.

You can attach images directly to the form, but unfortunately the form does not support videos.

Unfortunately, you can no longer edit the form. You can then send the additional information directly to your landlord through the channels they use.